- Putalisadak, Kathmandu
- epiccomputer2074@gmail.com
Store Location
Store Location
At Epic Computer, customer satisfaction is our top priority. If you are not completely satisfied with your purchase, we offer a straightforward refund and returns process to ensure your peace of mind.
Returns are accepted within 7 days from the date of delivery for products that are unopened, unused, and in their original packaging.
For defective or damaged products, returns or exchanges are accepted within 15 days of delivery with valid proof (photos or videos).
Custom-built PCs and software products are non-returnable unless there is a hardware defect covered under warranty.
Contact our customer support team at [Insert Contact Email/Phone] within the eligibility period to initiate a return.
Provide your order number, product details, and reason for return.
Our team will guide you through the return shipping process.
Return shipping costs are the responsibility of the customer unless the product is defective or damaged upon arrival.
Products must be returned in original condition, including all accessories, manuals, and packaging.
Once we receive and inspect the returned product, we will notify you of the approval or rejection of your refund.
Approved refunds will be processed within 7 business days via the original payment method.
Shipping costs are non-refundable except when the return is due to our error (wrong item, defective product).
Exchanges are processed like returns. Contact us within the eligibility period to request an exchange for the same product or a different one.
Additional costs may apply if the exchanged product has a different price.
Products covered under warranty should be returned or brought to our service center for repair or replacement as per the warranty terms.
Software products (unless faulty)
Customized or personalized products
Consumables like batteries, cables, or cleaning supplies once opened
For any questions or to initiate a return, please contact:
Epic Computer
Email: epiccomputer2074@gmail.com
Phone: +977- 9851047200
Address: Putalisadak, Kathmandu
